Frequently Asked Questions

pkr898 requires Know Your Customer (KYC) verification before processing any withdrawal. You will need to upload a clear photo or scan of your CNIC (Computerised National Identity Card) — front and back — along with a selfie holding the document. In some cases a recent utility bill or bank statement confirming your address may also be requested. All documents are handled in line with our Privacy Policy and are never shared with third parties without consent.

No. pkr898 strictly enforces a one-account-per-person policy. Creating duplicate accounts is a breach of our Terms & Conditions and may result in the closure of all associated accounts and forfeiture of any balance. If you have forgotten your login credentials, use the password reset function on the login page rather than registering again. If you believe your account has been compromised, contact our support team immediately via Live Chat.

On the login page, click "Forgot Password?" and enter the email address linked to your account. You will receive a password reset link within a few minutes — check your spam folder if it does not appear in your inbox. Click the link, enter your new password twice to confirm, and log in. For security, choose a password that is at least 10 characters and includes a mix of upper and lower case letters, numbers and a special character.

You must be at least 18 years old to register and use pkr898 — or the higher minimum age required by the operator's licence jurisdiction, whichever applies. Age is verified during KYC. Any account found to belong to a person under the required minimum age will be closed immediately, any balance forfeited and the incident reported to relevant authorities where required by law. Please review our Responsible Gambling page for more detail on our underage gambling prevention measures.

The minimum deposit on pkr898 is PKR 500. This low threshold makes it accessible for users across Pakistan — whether you are in Lahore, Rawalpindi or Multan — who want to start with a modest budget. Maximum deposit limits vary by payment method and account tier. For the most up-to-date limits applicable to your account, check the Cashier section after logging in. We recommend setting a personal deposit limit in your Responsible Gambling settings before you start playing.

pkr898 recognises that Pakistani users are familiar with a range of local payment options. Common payment methods referenced in the Pakistani market include Easypaisa, JazzCash, Raast, HBL transfers, UBL, Meezan Bank and Bank Alfalah. Cryptocurrency options such as BTC and USDT may also be available. Please note that payment provider names are referenced as familiar local context only — none of these institutions endorse or are affiliated with pkr898. Available methods for your account are shown in the Cashier section at login.

Withdrawal processing times vary by method. Most requests are reviewed within 24 hours of submission, provided your KYC verification is complete and there are no pending bonus wagering requirements on your account. Once approved, funds typically arrive within 1–3 business days depending on the payment method chosen. Cryptocurrency withdrawals are generally faster. If your withdrawal has been pending for more than 48 hours, contact our support team via Live Chat with your transaction reference number.

If a deposit does not appear in your account within 30 minutes, first confirm with your payment provider that the transaction was completed and funds left your account. Then log in to pkr898 and visit the Transaction History section to check its status. If it shows as "pending" for more than an hour, contact our 24/7 Live Chat support with your payment receipt or screenshot, the transaction amount in PKR and the approximate time of the transfer. Our team will investigate and resolve the issue promptly.

pkr898 does not charge internal processing fees on standard deposits or withdrawals. However, your payment provider may apply their own transaction charges — for example, some bank transfer services apply nominal inter-bank fees. Cryptocurrency transactions may incur network (gas) fees set by the blockchain, which are outside pkr898's control. Always check the fee structure of your chosen payment method before initiating a transaction. The net amount credited to your account is always shown clearly in the Cashier confirmation screen.

Yes. pkr898 offers a comprehensive sports betting section that covers Pakistan cricket including international Test matches, ODIs and T20Is, ICC tournaments such as the T20 World Cup and Champions Trophy, and domestic competitions like the Pakistan Super League (PSL). You can place pre-match and live in-play bets on match outcomes, top batsman, total runs, wickets and many other markets. Odds are updated in real time and displayed in decimal format by default, with PKR stake and return amounts shown throughout.

pkr898 offers a broad game library including live dealer casino games (baccarat, roulette, blackjack, teen patti variants), video slots from leading software providers, classic table games and game-show style titles. The live casino section streams real dealers in real time, giving you an authentic casino experience from anywhere in Pakistan. New games are added regularly. You can filter games by category, provider or popularity from the main lobby to find exactly what you are looking for.

RTP stands for Return to Player — it is the percentage of total wagered money that a slot game is theoretically designed to pay back to players over millions of spins. For example, a slot with a 96% RTP returns PKR 96 for every PKR 100 wagered on average over the long term. A higher RTP means a lower house edge. RTP is a statistical average over large sample sizes, not a guarantee of individual session results. You can find the RTP for each pkr898 slot game in its information panel before you play.

Most slot games and selected table games on pkr898 offer a demo (free play) mode that lets you experience the game mechanics, bonus features and paytable without risking real money. Demo mode is a great way to familiarise yourself with a new title before committing real PKR. Live dealer games and sports betting markets do not have a demo option because they involve live action. To switch between demo and real-money mode, use the toggle on the game launch screen.

pkr898 provides live match statistics, scoreboards and visualisations for a wide range of sporting events including cricket, football and UFC. Live streaming availability depends on your account status and may vary by event and region. Where streaming is available, it is accessible directly from the bet slip interface so you can watch and wager simultaneously. Check the Sports section of the platform for a schedule of upcoming live-streamed events, including PSL fixtures and ICC tournament matches.

pkr898 offers a welcome bonus for new registered users on their first deposit. The exact bonus percentage and maximum bonus amount in PKR are shown on the Promotions page at the time of your registration — offers may be updated periodically. To claim the welcome bonus, opt in during the deposit process by selecting the relevant promotion. Bonuses are subject to wagering requirements which must be met before a withdrawal can be processed. Always read the full bonus terms before claiming.

A wagering requirement (also called a playthrough requirement) specifies how many times you must wager your bonus amount before it can be withdrawn. For example, if you receive a PKR 2,000 bonus with a 20x wagering requirement, you must place bets totalling PKR 40,000 before that bonus converts to withdrawable cash. Some games contribute differently toward wagering — slots often contribute 100%, while live table games may contribute less. Your current wagering progress is always visible in the My Bonuses section of your account.

No. Bonus funds are not withdrawable until the full wagering requirement attached to that promotion has been met. If you attempt a withdrawal before completing wagering, you will typically be prompted to either cancel the active bonus (forfeiting the bonus balance) or continue playing to complete the requirement. Your real-money balance is separate from bonus balance and is always withdrawable without restriction, subject to standard KYC and verification requirements being in place.

Yes. pkr898 regularly runs event-specific promotions timed around major sporting events popular with Pakistani users — including PSL seasons, ICC T20 World Cup, Champions Trophy and international cricket series featuring the Pakistan national team. These promotions may include enhanced odds, cashback offers, free bet tokens or deposit reload bonuses. Check the Promotions page before major fixtures to ensure you do not miss a limited-time offer. Promotional terms and end dates are always displayed clearly alongside each offer.

Bonuses are only credited when you actively opt in during the deposit process — they are not applied automatically to every deposit. If you completed a deposit without selecting a bonus offer, the promotion cannot be applied retrospectively in most cases. Additionally, ensure your deposit met the minimum qualifying amount stated in the promotion's terms, and that the offer was still active at the time. If you believe a bonus was not credited in error, contact Live Chat within 48 hours of the deposit with your transaction reference.

pkr898 uses industry-standard SSL/TLS encryption on all data transmitted between your device and our servers. Your password is stored as a salted hash — never in plain text. We strongly recommend enabling two-factor authentication (2FA) in your account security settings for an additional layer of protection. Your personal information, including your CNIC data submitted during KYC, is processed in accordance with our Privacy Policy and is never sold to third parties. For full details on data handling, see our Privacy Policy page.

Log in to your pkr898 account, go to Account Settings and select the Responsible Gambling section. From there you can set daily, weekly or monthly deposit limits in PKR. Once a limit is in place, you cannot deposit above that amount within the specified period. Reducing a limit takes effect immediately. Increasing a limit requires a mandatory cooling-off period before the higher limit activates — this delay is intentional and designed to protect you. We strongly encourage all users to set a deposit limit before their first session.

Self-exclusion is the most powerful responsible gambling tool available on pkr898. It locks your account for a period of your choosing — from six months up to five years, or permanently. During self-exclusion you cannot log in, deposit or place bets, and you are removed from all marketing communications. To activate it, go to Account Settings → Responsible Gambling → Self-Exclusion, or request it immediately via Live Chat. Self-exclusion cannot be reversed during the chosen period. If gambling feels out of control, act immediately — do not wait. Visit our Responsible Gambling page for more detail.

Act immediately. Change your password using the "Forgot Password?" link on the login page, then contact our 24/7 Live Chat support team and report the suspected unauthorised access. Our security team will review login activity logs associated with your account and can temporarily lock it while the investigation is ongoing. Never share your password or 2FA codes with anyone — pkr898 staff will never ask for your password. Enable 2FA if it is not already active to significantly reduce the risk of future unauthorised access.

If you believe gambling is negatively affecting your finances, mental health or relationships, please use the self-exclusion tool in your account settings immediately. Beyond the pkr898 platform, support is available from organisations such as Gamblers Anonymous, which operates internationally and has online meeting options. Mental health professionals in Pakistan — including those reachable through the Pakistan Association of Mental Health (PAMH) — can provide structured support for behavioural addiction. Our full Responsible Gambling page lists further resources and guidance. You are not alone.