Privacy Policy

pkr898 ("we", "us", "our", or "the Platform"), accessible at pkr898.cam, is committed to protecting the personal data of all individuals who interact with our Platform. This Privacy Policy ("Policy") describes the types of personal data we collect, the purposes for which that data is processed, the circumstances under which it may be shared with third parties, the safeguards we apply to protect it, and the rights you hold in relation to your personal data.

This Policy applies to all Users of the Platform, regardless of the device or method of access, and to all data processing activities carried out by pkr898 in connection with the provision of its online gaming, sports betting and live casino services. It should be read in conjunction with our Terms & Conditions and Responsible Gambling Policy, both of which are incorporated by reference.

By registering an account, accessing the Platform or providing personal data to pkr898 in any form, you acknowledge that you have read, understood and accepted the terms of this Policy. If you do not agree to this Policy, you must not use the Platform or provide any personal data to us.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

pkr898 collects personal data through multiple channels and at various stages of your interaction with the Platform. The categories of data we collect include, but are not limited to, the following:

3.1 Registration Data

When you create an account, we collect: full legal name, date of birth, residential address (including city — Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar or other), email address, preferred username and, where required, a contact telephone number. This information is used to establish and verify your account identity.

3.2 Identity Verification (KYC) Data

To comply with applicable anti-money laundering (AML) requirements and age verification obligations, we collect copies of identity documents, proof of address documentation, payment method verification documents and, where applicable, source of wealth or source of funds declarations. This data is processed as sensitive personal data and handled with enhanced security controls.

3.3 Financial Data

We collect transaction records including deposit amounts, withdrawal requests, payment method identifiers (masked card numbers, e-wallet account references or bank transfer references), currency (PKR and equivalents), transaction timestamps and balance history. We do not store full unmasked payment card numbers on our servers.

3.4 Usage & Behavioural Data

We automatically collect data about how you use the Platform, including: pages visited, session duration, sports markets browsed, games played (cricket betting, PSL match markets, live casino, slots, esports), bet history, feature interactions, search queries within the Platform, device type, operating system, browser type, screen resolution and connection type.

3.5 Technical Data

We collect IP addresses, device identifiers, geolocation data (where permitted), cookie identifiers, referral URLs and log files generated by your interaction with the Platform. This data assists with fraud prevention, access control and service optimisation.

3.6 Communications Data

Where you contact our support team via Live Chat, email or any other channel, we retain a record of the communication including the content, timestamp, subject matter and any data provided within the communication for quality assurance and compliance purposes.

pkr898 processes personal data only where a lawful basis for doing so exists. The principal legal bases on which we rely are as follows:

• Contractual necessity: Processing required to provide the services set out in the Terms & Conditions, including account creation, bet placement, payment processing, withdrawal execution and customer support.
• Legal obligation: Processing required to comply with applicable anti-money laundering, counter-terrorism financing, age verification, licensing and tax reporting obligations imposed on the Platform by its regulatory framework.
• Legitimate interests: Processing required for fraud prevention, platform security, abuse detection, responsible gambling monitoring and Platform improvement, where those interests are not overridden by your fundamental rights.
• Consent: Processing for marketing communications, non-essential cookies and certain analytics activities, where we have obtained your prior consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

pkr898 uses the personal data we collect for the following purposes:

pkr898 does not sell your personal data to third parties. We do not share personal data with third parties for their independent marketing purposes without your explicit consent. We may share your personal data with the following categories of recipients, strictly as necessary:

• Payment processors and financial institutions: For the purpose of executing deposit and withdrawal transactions, verifying payment methods and complying with financial compliance requirements. This includes the relevant payment processing infrastructure supporting methods familiar to Pakistani users.
• KYC and identity verification providers: Specialist third-party services that assist in verifying the identity and age of Users to meet regulatory obligations.
• Game content and technology providers: Certified game studios and sportsbook data suppliers whose products are integrated into the Platform may receive session and game-play data necessary to deliver and audit their services.
• Fraud prevention and security services: Third-party providers that analyse transaction patterns and usage data to detect and prevent fraudulent activity and money laundering.
• Regulatory and licensing authorities: pkr898's licensing authority may require access to certain User data as part of regulatory oversight, audit or investigation processes. We are legally required to comply with such requests.
• Law enforcement and legal authorities: Where required by law, court order or other binding legal process, we may disclose personal data to law enforcement agencies or other competent authorities. This includes cooperation with Pakistani law enforcement where legally required.
• Professional advisers: Lawyers, accountants and auditors acting as processors or joint controllers where they process personal data as part of their professional engagements with pkr898.

pkr898 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory requirements. The following general retention principles apply:

• Active account data: Retained for the duration of the account relationship and for a minimum period following account closure as required by the operator's AML and licensing obligations — typically a minimum of five (5) years from account closure.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later, in accordance with standard AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the relevant transaction.
• Customer support communications: Retained for a minimum of two (2) years from the date of the last communication, or longer where the communication relates to an ongoing dispute or compliance matter.
• Marketing consent records: Retained for the duration of the marketing relationship and for a reasonable period following withdrawal of consent as evidence of the lawfulness of prior marketing.
• Technical logs: Retained for up to twelve (12) months for security and fraud analysis purposes, unless retention for a longer period is required for an ongoing investigation.

Upon expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised in accordance with our internal data destruction procedures.

pkr898 implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the Platform
• Encryption at rest for sensitive data including KYC documents and financial records stored on Platform servers
• Access controls ensuring that personal data is accessible only to authorised personnel with a legitimate operational need
• Two-factor authentication for Platform staff accessing systems containing personal data
• Regular security assessments and penetration testing of Platform infrastructure
• Documented incident response procedures for responding to and notifying Users of data breaches where required by applicable law

No data transmission over the internet or electronic storage system can be guaranteed to be completely secure. While pkr898 takes commercially reasonable steps to protect your personal data, we cannot warrant absolute security. Users are encouraged to use strong, unique passwords and to enable two-factor authentication on their accounts.

pkr898 uses cookies and similar tracking technologies to operate the Platform, improve user experience and support analytics and marketing activities. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function. They enable session management, authentication, security controls and basic navigation. These cookies cannot be disabled without impairing core Platform functionality.
• Functional Cookies: Enable enhanced features such as language preferences, display settings, remembered login credentials and personalised interface configurations. Disabling these may reduce the quality of your experience.
• Analytics Cookies: Used to collect aggregated usage data — including pages visited, session duration, device type and navigation patterns — to help us understand how the Platform is used and to identify areas for improvement. Analytics data is processed in de-identified or aggregated form where possible.
• Marketing Cookies: Used to deliver relevant promotional communications and to measure the effectiveness of marketing campaigns. These cookies may track your browsing activity across sessions. They are applied only where you have provided consent.

You may manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect Platform functionality. Consent for non-essential cookies may be withdrawn at any time through the cookie preference centre accessible on the Platform.

Subject to the applicable law in pkr898's licensing jurisdiction, you hold the following rights in relation to your personal data. The availability and scope of specific rights may vary depending on the legal framework applicable to your circumstances:

To exercise any of the above rights, please contact our support team via Live Chat or email at [email protected]. We will respond to all valid data rights requests within thirty (30) days. In complex cases an extension of up to two further months may apply, in which case you will be notified. We may be required to verify your identity before processing rights requests.

pkr898 operates internationally and your personal data may be transferred to, stored in and processed in countries outside Pakistan and outside the country in which you are located. Such transfers occur where the Platform's servers, processors or partner services are located in jurisdictions other than your own.

Where personal data is transferred internationally, pkr898 takes steps to ensure that appropriate safeguards are in place in accordance with the data protection requirements of its licensing jurisdiction. These may include: data processing agreements incorporating standard contractual clauses, adequacy decisions issued by relevant data protection authorities, or other recognised transfer mechanisms.

By using the Platform, you acknowledge and consent to the transfer of your personal data internationally as described in this section. If you have concerns about international data transfers, please contact us using the details in Section 15.

The Platform is strictly for individuals aged 18 years or older — or the higher minimum age required by the operator's licensing jurisdiction. pkr898 does not knowingly collect personal data from individuals under the applicable minimum age. Age verification is a mandatory step in the account registration and KYC process.

Where we discover that personal data has been collected from an individual who does not meet the applicable age requirement, we will take immediate steps to delete that data and close the associated account, including forfeiture of any balances in accordance with our Terms & Conditions. Any person who is aware of an underage individual using the Platform is encouraged to contact us immediately.

The Platform may contain links to, or integrate services from, third-party providers including certified game studios, sports data suppliers and analytics providers. This Privacy Policy applies only to pkr898's own data processing activities. Third-party services operate under their own privacy policies and pkr898 has no control over, and accepts no responsibility for, the data practices of those third parties.

Where third-party game providers or sportsbook data suppliers process User data as part of their service delivery to pkr898, they do so as Data Processors under contractual data processing agreements that require them to process data only in accordance with pkr898's documented instructions and applicable data protection law.

Payment method providers — including those operating infrastructure that supports methods familiar to Pakistani users such as Easypaisa, JazzCash, Raast and bank transfers through institutions such as HBL, UBL, Meezan Bank and Bank Alfalah — process transaction data in accordance with their own policies and applicable financial regulation. pkr898 is not responsible for the data handling practices of these payment providers beyond the scope of data sharing described in Section 6.

pkr898 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements or Platform services. The date of the most recent revision is displayed at the top of this document.

Where material changes are made to this Policy — particularly changes that affect your rights or the scope of data processing — we will notify you by email to your registered address and/or by a prominent notice on the Platform, with reasonable advance notice before the changes take effect. For non-material changes, the revised Policy will be published on this page and will take effect upon publication.

Your continued use of the Platform following notification of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to any amendment, you should cease using the Platform and may close your account in accordance with our Terms & Conditions.

For any questions, concerns or requests related to this Privacy Policy or the processing of your personal data, please contact the pkr898 Data Protection team using the following channels:

We aim to acknowledge all privacy-related requests within five (5) business days and to resolve them within thirty (30) calendar days. Where a request involves complex data processing matters, an extension of up to two further months may be required, and you will be informed accordingly.

If you are dissatisfied with our response to a privacy complaint, you may have the right to escalate the matter to the relevant supervisory authority or data protection regulator in the jurisdiction in which the Platform operates. Details of the applicable authority are available on request.